Is it possible to open the VA through a button click on the service portal?

I have the VA enabled on the Service Portal — can I open it through a button click? Is that supported?  

RCA's details and classification overview based on problem tickets using AI capabilities

Hi Everybody, In my company i am currently optimizing our Major Incident- and Problem Management processes and i am confronted with following challenges!  1. Data quality of Major Incident Tickets, Problem Tickets incl. attachments2. I need an overvi...

How do I set up a Now Support Account

I am new to the Agentic AI course and need to set-up an account to enable me carry-out the hands-on projects.Can I please get a step-by step guidance on how to set this up? Thank you,Uwem.

Lab Instance not validating

I failed initial validation on an instance. I tried again but every time I do, the interface changes, sometimes omitting some of the important information to complete the instance. I have restarted the instances=, even terminated and begun all over a...

Now assist for Custom App built in SN

I have a custom app in ServiceNow, and I want to add a Virtual Agent feature that uses a Large Language Model (LLM) instead of the traditional NLU. To enable this, Now Assist must be active in our instance.Which Now Assist plugin do I need to purchas...

About Now assist For Custom app build

I have a custom app in ServiceNow, and I want to add a Virtual Agent feature that uses a Large Language Model (LLM) instead of the traditional NLU. To enable this, Now Assist must be active in our instance.Which Now Assist plugin do I need to purchas...

Need course link

Hi All, Kindly help me to get the link for the course ServiceNow Application Specialist - Performance Analytics Certification so i can complete the course and get the certification voucher.

Virtual Agent (Teams) – Time input field only allows 30-min interval selection

I’m working with Now assist Virtual Agent in Microsoft Teams (integrated with ServiceNow) and noticed that for a Date and Time input field, the time picker only shows options in 30-minute intervals.The issue is that when I try to manually enter a tim...

Propose a New Standard Change template some of the Fields are automatically showing read - only

Build with Now Assist with flow designer not working

I have the admin access in my instance, when I intend to create a flow with Now Assist, I am unable to create one. Also, when I'm in the Now Assist Admin > Now Assist Skills > Employee > Creator > Flow Reommendations - I can see a warning "The skill ...

Task auto-populating with email template: Can't find how to update/duplicate it

Hi All,I'm trying to duplicate a form setup that our SNOW vendor setup for us, and I can't for the life of me find where it's done. We've got a Request form where, when it's submitted, the workflow creates a task saying "Email <department> with <info...

Update Set Behavior After Installing Now Assist Creator and ITSM Plugin

I recently installed the Now Assist Creator and ITSM plugin on our vendor instance.However, when I attempt to mark my update set as Complete, I receive the following message:"This update set contains the following app install(s): Continue changing st...