Strategic Planning in SPM- best recommendations/suggestions
I need the link to best recommendations/practices by ServiceNow for best practices.
Forum Posts
In virtual agent - Now assist - LLM - I need to configure when greeting start then ask user "How can
In virtual agent - Now assist - LLM - I need to configure when greeting start then ask user "How can I help you ?" e.g user Type " My approvals " then automatically it will execute the topic for " My approval" or if multiple topics then show the opti...
Resolved! Now assist - Not able to add AI gent Workflow in the now assist panel
Hello, We’re implementing an AI agent workflow, but we’re unable to proceed because the option “Now Assist in Panel – Platform (default)” is not available in Virtual Agent Designer. Please see the attached screenshot for reference. Could you please a...
Service NOW AI agnets & Now Assist
Hey everyone Ive been working on configuring AI agents and I have came across a small issue and need some guidance on how to proceed. On the Now Assist in VA I keep getting link to null. I have attached a pic below as a referece.
Adding Now assist skill in Ai Agent
Hi, I am trying to add a Now assist skill to an Ai Agent which i am working on. I am not getting how can i pass the input record to the skill from the agent. Any help will be appreciated here. Thanks in advance. Thanks,Vamshi
Resolved! Flow Executions not available
Dear experts, I created a AI Agent and used a Subflow as a tool in it, it executed well. After couple of hours, I wanted to review the execution. But opening the execution record returns me error. Any business justification, why this is getting ...
Why does the 'Skill Config' gets cleared off in Execute skill upon save?
Dear experts, 1. A Now Assist skill generates the intended output. (Input - Record)2. Trying to fetch the result on a flow. (Trigger - Record - Same table)3. It only executes once and upon saving the flow or even doing a test run of the flow, clea...
Resolved! We haveNow Assist for Creator Plugin already installed but we can't see Intelligent Code Recommendat
We haveNow Assist for Creator Plugin already installed but we can't see Intelligent Code Recommendation skill?
Email Recommendation
Hello Experts, I am facing a strange issueBasically we had updated the skills for email recommendation skills and its working for me perfectly ( i have admin) and but for HR i have given them HR Core Basic role and the information is giving totally d...
Agentic AI
I am building a use case on agentic AI in which I have to generate a pdf without using Table name and record sys_id. var v = new sn_pdfgeneratorutils.PDFGenerationAPI;// (Option) get HTML from the description field of an incident recordvar gr = new G...
Resolved! How can I see email notifications for a specific user directly from their profile?
Hi all,I'm currently working on ServiceNow (San Diego/Xanadu version) and looking for a more user-friendly way to monitor email notifications sent to specific users.I know we can view sent emails under System Logs → Email Logs, but this requires filt...
Now assist for Virtual agent
When i submit the request catalog request from virtual agent its submitted and using now assist i doing same it's also submitted then what is difference can you share me any valid/ practical difference .
Now assist features in SLO
Hi, We have a SLO application and we are trying the identify how can we use Now Assist for our use case. We have identified the case summarization feature and chat summarization . We want to understand what are the other things we can do using Now as...
How does Now Assist handle recurring incidents in ServiceNow?
Hi everyone, I'm currently exploring the capabilities of Now Assist and I'm particularly interested in understanding how it deals with recurring incidents. Does Now Assist offer any automated suggestions or actions based on patterns of similar incide...
Work Notes Visiblity
I want the work notes and additional comments field visible to all but I do not want users of other groups to view the work notes or comments posted by members in different groups .
