How to invoke AI Agent in Virtual Agent?

Siva_Priya
Tera Contributor

‎08-28-2025 08:18 AM

Hi everyone,

I’m trying to integrate and invoke the AI Agent within the Virtual Agent on my ServiceNow instance, but it’s not working as expected.

  • I have configured the AI Agent plugin and set up the necessary configurations.

  • When I try to invoke the AI Agent via Virtual Agent conversations, nothing happens or I get errors.

  • Are there any specific steps, prerequisites, or settings I might be missing?

  • How exactly do I invoke or call the AI Agent from Virtual Agent (e.g., through scripts, conversation flows, or integration)?

Any guidance, best practices, or troubleshooting tips would be really appreciated!

Thanks in advance.

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Rafael Batistot
Kilo Patron

‎08-30-2025 02:07 AM

 

hi @Siva_Priya 

 

This might help you 

 

https://www.servicenow.com/community/now-assist-forum/how-to-properly-integrate-and-invoke-ai-agent-...

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