How to trigger an AI agent ??

Apurv Kumar
Tera Expert

10 hours ago

I have created an AI Agent which is performing certain action on an HR Case when tested from the console. But, i am unable to call it from my flow to trigger automatically when a record is created from the portal. I have also put the trigger condition in the agent i build. Kindly let me know the best way to trigger the AI Agent everytime when a fresh record gets created.
Thank you in advance!!

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2 REPLIES 2

Danish Bhairag2
Tera Sage

9 hours ago

Hi @Apurv Kumar ,

 

Pls see if the below link helps, similar issue i feel.

 

https://www.servicenow.com/community/now-assist-forum/servicenow-ai-agent-trigger-issue/m-p/3341273/...

 

Thanks,

Danish

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Tanushree Maiti
Tera Patron

6 hours ago

Hi @Apurv Kumar 

 

Refer Servicenow Documentation: Use an AI agent action 

https://www.youtube.com/watch?v=6OtrqomrWYQ&t=2s

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
11. Invoke AI Agents from Record-Triggered Flows || How to Call Agents from Flows ||
11. Invoke AI Agents from Record-Triggered Flows || How to Call Agents from Flows ||
youtube.com/watch?v=6OtrqomrWYQ&t=2s
In this video, you'll learn how to invoke AI Agents in Salesforce using record-triggered flows with Agentforce. This tutorial walks you through the exact steps to connect your flows with intelligent agents and automate actions like never before. ✅ What's Covered: Calling AI Agents using ...
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