I want to reschedule CSA Exam

kannababupa · yesterday

Hello Team,

I was scheduled to take the ServiceNow CSA exam today. Unfortunately, I was unable to start the exam due to a webcam technical issue.

I attempted to resolve the issue but could not proceed, which resulted in a missed exam.

I kindly request your support to review my case and allow a reschedule or voucher reinstatement as this was a genuine technical problem.

Thank you for your understanding.

Dr Atul G- LNG · 14 hours ago

I had same experience and that is the reason i wrote this @Simon Hendery

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Simon Hendery · 13 hours ago

@kannababupa: "I was unable to start the exam due to a webcam technical issue."

@Dr Atul G- LNG: "Since you were able to start the exam ..."

Let's let Support decide, shall we? Afterall, that's their job.

nayanmule · 17 hours ago

https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home

Use above link to create a Case to Servicenow stating your issue. They surely help to resolve within 24 hours.

Regards,

Nayan

Simon Hendery · 14 hours ago

Responses almost always take more than 24 hours, in my experience.

HabeebAjibS · 16 hours ago

Just in case you are still unable to reschedule your exam while you contact Pearson Vue, when they ask you questions about your address just use ServiceNow headquarters in "Santa Clara which includes their post- code". You should be fine once you call their customer service and you will be able reschedule your exam since you never started.