Integrate voice input for virtual agent

[MayankGupta77]

Hi everyone,

I believe most of us are aware that a Voice Input plugin is available for the Now Assist panel.

However, I wanted to understand whether it’s possible to enable a similar voice input (mic) button within the Virtual Agent experience on SP / CSM / ESC portals for snc_internal users.

Is there any specific plugin that supports this capability? If not, is there an alternative or recommended approach to incorporate a voice input button into the Virtual Agent UI, making it more practical and user-friendly for end users?

[SP22]

Hello @MayankGupta77 ,

https://www.youtube.com/watch?v=T31u9NKauYU

https://www.servicenow.com/docs/bundle/washingtondc-servicenow-platform/page/administer/virtual-agen...

Thanks
SP

[MayankGupta77]

Hi @SP22 , 

Both of these videos are for Virtual agents for calling only, I just want the voice input from which we can do speech-to-text. It is present in Now assist panel but not on Portals.