Integrate voice input for virtual agent

MayankGupta77
Tera Contributor

‎12-15-2025 10:33 PM

Hi everyone,

I believe most of us are aware that a Voice Input plugin is available for the Now Assist panel.

 

However, I wanted to understand whether it’s possible to enable a similar voice input (mic) button within the Virtual Agent experience on SP / CSM / ESC portals for snc_internal users.

 

Is there any specific plugin that supports this capability? If not, is there an alternative or recommended approach to incorporate a voice input button into the Virtual Agent UI, making it more practical and user-friendly for end users?

 

0 Helpfuls
  • 425 Views
2 REPLIES 2

SP22
Giga Sage

‎12-16-2025 05:54 AM

Hello @MayankGupta77 ,

https://www.youtube.com/watch?v=T31u9NKauYU

https://www.servicenow.com/docs/bundle/washingtondc-servicenow-platform/page/administer/virtual-agen...

Thanks
SP

How to Leverage Voice Integration with ServiceNow Virtual Agent to Drive Faster Resolutions
How to Leverage Voice Integration with ServiceNow Virtual Agent to Drive Faster Resolutions
youtube.com/watch?v=T31u9NKauYU
As of a recent study, the majority of enterprises consider voice as their primary channel and essential for both internal (employees) and external (customer) engagements. And yet, not all call inquiries are created equal. Some are complex and time sensitive, and so deserving of human assistance ...
0 Helpfuls

MayankGupta77
Tera Contributor
In response to SP22

‎12-18-2025 10:28 PM

Hi @SP22 , 

Both of these videos are for Virtual agents for calling only, I just want the voice input from which we can do speech-to-text. It is present in Now assist panel but not on Portals.

0 Helpfuls