Integrate voice input for virtual agent

MayankGupta77
Tera Contributor

3 weeks ago

Hi everyone,

I believe most of us are aware that a Voice Input plugin is available for the Now Assist panel.

 

However, I wanted to understand whether it’s possible to enable a similar voice input (mic) button within the Virtual Agent experience on SP / CSM / ESC portals for snc_internal users.

 

Is there any specific plugin that supports this capability? If not, is there an alternative or recommended approach to incorporate a voice input button into the Virtual Agent UI, making it more practical and user-friendly for end users?

 

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MayankGupta77
Tera Contributor
In response to SP22

3 weeks ago

Hi @SP22 , 

Both of these videos are for Virtual agents for calling only, I just want the voice input from which we can do speech-to-text. It is present in Now assist panel but not on Portals.

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