Integrate voice input for virtual agent

MayankGupta77
Tera Contributor

yesterday

Hi everyone,

I believe most of us are aware that a Voice Input plugin is available for the Now Assist panel.

 

However, I wanted to understand whether it’s possible to enable a similar voice input (mic) button within the Virtual Agent experience on SP / CSM / ESC portals for snc_internal users.

 

Is there any specific plugin that supports this capability? If not, is there an alternative or recommended approach to incorporate a voice input button into the Virtual Agent UI, making it more practical and user-friendly for end users?

 

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SP22
Giga Sage

15 hours ago

Hello @MayankGupta77 ,

https://www.youtube.com/watch?v=T31u9NKauYU

https://www.servicenow.com/docs/bundle/washingtondc-servicenow-platform/page/administer/virtual-agen...

Thanks
SP

How to Leverage Voice Integration with ServiceNow Virtual Agent to Drive Faster Resolutions
How to Leverage Voice Integration with ServiceNow Virtual Agent to Drive Faster Resolutions
youtube.com/watch?v=T31u9NKauYU
As of a recent study, the majority of enterprises consider voice as their primary channel and essential for both internal (employees) and external (customer) engagements. And yet, not all call inquiries are created equal. Some are complex and time sensitive, and so deserving of human assistance ...
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