Is RITM and Request auto-cancellation an out-of-the-box behavior in ServiceNow?

katreddis
Mega Explorer

Hi everyone,

 

I have a question regarding the cancellation flow in ServiceNow.

 

If a Requested Item (RITM) is moved to the Cancelled state:
a) Will the associated approval and catalog tasks automatically get cancelled?
b) will the parent Request also get cancelled automatically?

5 REPLIES 5

@katreddis 

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Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader