Now Assist in Catalog Builder - UI Policies?

[Paula Cullen]

Hi Folks, I'm trying to use Now Assist to create catalog items in Catalog Builder. I've worked out my prompt to where variables are being created correctly and I'm happy with that, but I'm having a hard time getting the UI policies created. Just as an example, I have a select box with 4 choices. One of them is "Other". I want a separate text variable to be displayed if Other is chosen. At the moment, when I try to do that, I get the standard error message of "not able to create the item". When I remove it, it all works again.

Would anyone be willing to share their prompt for how they got this working please? Also, what are you using to set the default value of a select box to None? When I tell it the default should be none, it just adds another None option to the select box.

Thanks!

[GlideFather]

Hi @Paula Cullen,

If you have a variable with choices where one of them is  "Other" and it consequently displays a second variable - what kind of that it should be? "Text variable" you mean single line text? 

If so, you must create a 2nd variable, give it name, etc.

And with the UI Policy if working in backend or Workspace or Catalog UI Policy if working on Portals or ESC.

In the Policydefinition - you set the condition: [Your variable] [IS] [OTHER] and in the below related list there are actions, you need to create Catalog UI Policy Action where you will select the second variable and set Visibility: True. Which means if variable's choice is other, then this action makes that other variable visible (alternatively mandatory, hidden etc). Also, your UI Policy might require to check "Reverse if false".

TL;DR: you need 2 records - UI Policy and UI Policy Action.

I am not familiar with the Now Assist, this is how I've been doing it the old way. 

Please let me know if you have any progress!

TIP: you cannot hide a mandatory variable or field...

[Paula Cullen]

Thanks for the input but I've been using ServiceNow since 2011 and I'm a SME. It's Now Assist prompts I'm asking about. Just looking for examples of how others have achieved UI policies and a default value of None using Now Assist.