Now Assist skill: Doc to Voice Agent

Vedavalli
Mega Sage

Hi

Do we have any Out of box skill " Doc to Voice Agent" in servicenow?

8 REPLIES 8

GlideFather
Tera Patron

Hi @Vedavalli,

 

could you possibly explain what do you mean "doc to voice agent"? 

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100 % GlideFather experience and 0 % generative AI

I also don't have information about that.
I'm asking do we have any skill named Doc to Voice Agent?

Tanushree Maiti
Mega Sage

What Voice Agents are included Out of the Box (OOTB)?

 

ITSM:

  • Create New Incident
  • Check Incident Status
  • Outlook Troubleshooting
  • Catalog Item Request
  • Password Reset

HR:

  • Create New Case
  • Check Case Status
  • PTO Related Inquiries
  • Travel Expenses
  • Update Employee Information

CSM

  • Manage Order Operation
  • Order Case Self Service

Check if this helps:

https://www.servicenow.com/docs/r/intelligent-experiences/now-assist-in-document-intelligence/docume...

https://www.servicenow.com/community/now-assist-articles/ai-voice-agents-are-here-autonomous-service...

 

https://www.youtube.com/watch?v=NMqUC2_KCzQ

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:

No 
I'm asking do we have any skill named Doc to Voice Agent?