Playbook "Mark Complete" button does not working.

[bgmoreira]

 Hi Everybody 

 i cant use the "Mark Complete" button in the Playbook. When i click with button , anything happend. When I execute the playbook the "Mark Complete" button does not work.  The "Skip" and "Update" buttons work fine. 

 anybody can help me about this issue ? 

thanks 

[kaushal_snow]

Hi @bgmoreira ,

Confirm whether your user has permission to complete the activity according to sys_flow_data ACLs.....and ensure the activity supports the Complete state. Avoid using unsupported or deprecated types.....

Check Scope: If you created custom Action Assignments, verify they're defined in the Playbook Experience scope. That can make the difference....

This article might be helpful for you:

https://www.servicenow.com/community/developer-forum/playbook-quot-mark-complete-quot-button-not-wor...

If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community.

[Bhimashankar H]

Hi @bgmoreira ,

If you are sure that this is not working at any time, then try once to check the any error on browser console and look for any "red error message" that points directly to source or script that is causing this problem. Also ensure you are not restricted by any ACL's.

If doesn't work then, raise case with ServiceNow, it seems there are many posts who are experiencing this issue.

Thanks,
Bhimashankar H

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[bgmoreira]

The solution for my case was simpler. In my playbook form, I was only displaying one field to be filled in, but the table had two more required fields.

How did I notice this? By opening my request through ServiceNow, outside the playbook workspace.

So, the recommendation is valid.

Check if the table related to your record producer and your playbook has any unfilled required columns that aren't displayed in your playbook form. This may cause your "mark complete" button to malfunction, but it's actually correct behavior.