Write with Now Assist button does not generate texts based on the conversation and initial text

tidert_24
Kilo Sage

Hello everyone!

 

I would like to ask for your help.

When I click the Write with Now Assist button, the text generated is generic and unrelated to the conversation between the virtual agent and the user. 

tidert_24_0-1728027995619.png

 

It only provides a general guide when I click elaborate

tidert_24_1-1728028024811.png

 

And if I click the Refine>Shorten, this is what it always generates.

tidert_24_2-1728028057792.png

 

What could be missing in the configuration for this skill? We only just enabled it and changed the portal on which it will show up. Are there any additional configurations to do for it to work properly?

 

I appreciate any help that will do. Thank you in advance for answering my query. 

1 ACCEPTED SOLUTION

tidert_24
Kilo Sage

This was identified as an instance bug, and this issue was resolved after upgrading the instance from Xanadu Patch 1 to Xanadu Patch 3

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1 REPLY 1

tidert_24
Kilo Sage

This was identified as an instance bug, and this issue was resolved after upgrading the instance from Xanadu Patch 1 to Xanadu Patch 3