Write with Now Assist button does not generate texts based on the conversation and initial text

[tidert_24]

Hello everyone!

I would like to ask for your help.

When I click the Write with Now Assist button, the text generated is generic and unrelated to the conversation between the virtual agent and the user. 

It only provides a general guide when I click elaborate

And if I click the Refine>Shorten, this is what it always generates.

What could be missing in the configuration for this skill? We only just enabled it and changed the portal on which it will show up. Are there any additional configurations to do for it to work properly?

I appreciate any help that will do. Thank you in advance for answering my query. 

[tidert_24 · Accepted solution]

This was identified as an instance bug, and this issue was resolved after upgrading the instance from Xanadu Patch 1 to Xanadu Patch 3