Really interested in the conversations happening around Agentic AI and its potential across ServiceNow.
From an early-stage perspective in the Employee Workflow space, there’s a lot of opportunity in enabling non-developers to build and orchestrate AI agents using AI Agent Studio — especially as organisations start exploring how to move beyond basic automation.
The direction of travel seems to be shifting towards more secure, agentic workflows, particularly where cross-departmental processes and data are involved. This moves the focus from automating individual steps to thinking more about end-to-end outcomes.
Curious how others are approaching this:
- Are you seeing more interest in AI Agent Studio for custom agentic workflows?
- Or is adoption still primarily focused on out-of-the-box capabilities?
- What are the biggest technical or governance challenges you’re seeing so far?
