Autopopulate fields on RITM/SCTASK

[Zubair Alam]

Hello Techies and Enthusiasts.
Please help me with this requirement. 
How can we autopopulate the RITM/SCTASK fields for Configuration Item/Affected Customer values from the ticket selected on a catalog item form variable as shown below. 
All suggestions are greatly appreciated. Thanks. 

[Ankur Bawiskar · Accepted solution]

@Zubair Alam 

is that Ticket Number referring to cmdb_ci table?

what's your exact requirement?

You want to populate those 2 catalog variables based on Ticket number selected?

If yes then check this

Auto-populate a variable based on a reference type variable (Utah) 

If not then what's your requirement?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Zubair Alam]

Hi @Ankur Bawiskar 
So the exact requirement is that whatever SCTASK a user picks from that field on this catalog item form, the affected customer/configuration Item values from that SCTASK should populate the affected customer/configuration item fields of the sctask that will get generated as a result of this form submittal. 
Thanks. 

[Ankur Bawiskar]

@Zubair Alam 

so you can use auto populate feature as shared in my link

Auto-populate a variable based on a reference type variable (Utah) 

OR

You can use onChange client script on that variable + GlideAjax and bring the value from CI and populate in those 2 variables

what did you start with and where are you stuck?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Zubair Alam]

@Ankur Bawiskar Thanks for all the help. It worked for me.