Hi,
We are working on deploying NowAssist with Virtual agent for our customer. There is a major issue where the links showing up in the response in VA for any prompt , are irrelevant to the prompt.
For eg;, if we are prompting for 'password reset', the response brings links to the knowledge articles which is not relevant to the password reset though such knowledge articles are present in the customer knowledgebase.
This behaviour is consistent with almost every prompt.
Has anyone faced this issue?
Raised the case with support, no fix yet.
regards.
Sridevi
