Messaging after AI Search in Now Assist in Virtual Agent

ShumaS
Tera Contributor

4 weeks ago

Is it possible for Now Assist in Virtual Agent to send a standard message or options after NowAssist has provided an AI Search Response?

For example:
This response was generated by AI. Please be sure to verify the source.
Did this response resolve your issue? Yes, No

I tried to customize Topic "Now Assist - AI Search", but the standard message I set was not sent.

0 Helpfuls
  • 191 Views
2 REPLIES 2

Dr Atul G- LNG
Tera Patron

4 weeks ago

Did you check the OOTB greeting topic? As far as I remember, it uses some script, but I don’t recall the exact details

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

SohamTipnis
Mega Sage

3 weeks ago

Hi @ShumaS,

 

Maybe this article will help you solve your doubt; do let me know if it does:

 

https://www.servicenow.com/community/virtual-agent-forum/now-assist-for-itsm-transforming-it-with-ge...

 

If you find my answer useful, please mark it as Helpful and Correct. ‌‌‌‌‌‌‌😊


Regards,
Soham Tipnis
ServiceNow Developer ||  Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10

0 Helpfuls