Can we make AI Agent to auto populate assignment groups for Incident Management ?

[Balakrishna_ABK]

Can we make AI Agent to auto populate assignment group for Incident Management.

I can see there is no OOB Agentic workflow for this.

[Balakrishna_ABK]

Hi @rpriyadarshy  

Iam getting same error even in testing console

here is the configuration I done

[rpriyadarshy · Accepted solution]

In your Now Assist Admin Console what is the LLM Set?

Also can you try running any Other AI Agent then see what is the result?

Also Check few Table for Logs and POST here?

Execution	sn_aia_execution_plan	Stores the high-level plan generated for a request.	Troubleshooting: The first place to look to see if the system acknowledged the request and formed a plan.
Execution	sn_aia_execution_task	Stores the specific tasks/steps inside a plan.	Debugging: Use this to find exactly which step failed or stalled within a conversation.
GenAI Logs	sys_gen_ai_usage_log	Captures high-level GenAI usage events platform-wide.	Monitoring: Confirms that the LLM was actually invoked during the agent's execution.
GenAI Logs	sys_gen_ai_log_metadata	Stores detailed metadata (token counts, response headers).	Auditing: Used for deep-dive analysis of AI costs and response latency.

Regards

RP