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Configuring knowledge cente

Juhi Chawla2
Tera Contributor

3 weeks ago

HI All, 

 

I am trying on configure the knowledge center to show HR case data as potential gaps . For that I have created similarity and cluster solutions. I have run the schedule job for knowledge clusters generation , Got the data in knowledge coverage table . But for all it says is knowledge gaps is "False" . Therefore no data is showing in the knowledge center . Has anyone done something like this . Please help me . 

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Dr Atul G- LNG
Tera Patron
In response to Juhi Chawla2

2 weeks ago

Sorry, I missed your message earlier.

So, are you able to find any record where the Gap is True?

  • If no, it means no data exists and the code/logic is fine.

  • If yes, then we need to check the pattern to understand why it’s not showing here.

Did you try logging a case with the support team in the meantime?

 

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Dr. Atul G. - Learn N Grow Together
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SohamTipnis
Kilo Sage

3 weeks ago

@Juhi Chawla2, maybe this can be helpful.

 

https://www.servicenow.com/docs/r/servicenow-platform/knowledge-center.html

 

If you find my answer useful, please mark it as Helpful and Correct ‌😊


Regards,
Soham Tipnis
ServiceNow Developer ||  Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10

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