Create an integration with third party application in the CSM/FSM workspace.

Vaibhav Paliwa2
Tera Contributor

Hi Community,

I am trying to create an integration of ServiceNow with my third-party application. The integration is associated with quote management in the CSM/FSM model. As ServiceNow provides a customizable product offering, I am integrating the customization with the third-party app.

As you click the customize button for the product offering in the product catalog, I am calling a webhook service that would direct me to the third-party app. As far it is working perfectly, but it is opening the website on a separate webpage. However, I want the configuration app to run on the CSM workspace itself. I am not sure how to attain that, as of now I have come across an idea to utilize the UI builder, but I am lacking in knowledge of how to achieve this.

I would really appreciate if there were any suggestions on how I can complete the ask.

 

Thank you in advance!

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