We are working to implement Now Assist for ITSM for our instance but we would like to test the skills before opening it up to everyone by offering it to a small pilot group of 10 to 15 users.I have removed the now_assist_panel_user role and applied i...
Hi,could you please confirm whether enabling and using Now Assist in AI Search consumes Assists (the consumption units used by Now Assist features), or if this specific AI Search capability does not consume any Assists?Thank you.
We are on ServiceNow Zurich Patch 7 and are facing an issue with AI Search or AI Genius in the Help Portal.For certain search stringsThe expected results are visible in AI Search Preview.However, the same results do not appear in the Help Portal sea...
We are currently planning to implement Next Experience (Workspace UI) in our instance, which is on the Yokohama release.As part of this implementation, we are evaluating control over the global header elements in Service Operations Workspace.We would...
Dear all,I am trying to test Voice agent integration and plan to evaluate what this Genesys can do.It seems to be a real nightmare to get a simple trial access to the platform and use the Voice agent part as a simple phone call we can reach for assis...
I am using OOB Ai Agent ' Predict HR services for case' , and it is working fine, but while updating the work notes, it is providing by some ai agent key. User name is not coming such as 'AiHrAgent'. (refer the screenshots).Can anybody suggest how t...
Hi,We want to use to create a custom integration using conversational custom chat integration framework. So followed the steps here: https://www.servicenow.com/docs/r/zurich/conversational-interfaces/virtual-agent/create-adapter-for-virtual-agent.htm...
Dear all, I am actually learning to build custom skill using now assist skill kit.For that I use for reference the follwoing lab :https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1056-k25/ccl1056-unlocking-now-assist-skill-kit-bu...
Dear all,I am learning the setup and use of the Data Set and Data Set collection from the Data Set kit.Based on my progress in this course, I have no difficulty to follow it but I need to understand in practice how to you use this feature at you end ...
I am creating a custom prompt in Now Assist Skill Kit.On the NASK prompt test screen, Incident fields such as short_description can be referenced correctly. However, for Case (sn_customerservice_case), sysId and tableName are available, but fields su...
Dear all,I am trying to extract the list of categories avaialble for incident table in orer to pass it to my Now Assist Skill for further process.For that I start my configuration flow as below :The action retrieve all the categories for incident tab...
Dear all,I have setup an Assistant provider as twilio for testing voice agent.From the configuration below I have setup the KBA for caller identification through phone number and set the caller authentication as Auth AppWhen calling the voice agent n...
AI Assist has been configured with the same configurations in both portals, yet the background is transparent in one portal and visible in the otherIn the portal 1 background is visible upon click. portal 1 Portal 2 Has anyone faced this issue?
When you use "/Summarize" in the Quick action, the following error appears:「Chat summaries won’t appear until your IT administrator completes all the required steps involved in the setup. View setup」 I don't know what settings I don't have enough, so...
Can we customize Now Assist Panel welcome message like adding a new AI disclaimer or some other message.
