Can Gen ai be used on cmdb?

Enovella23 · ‎09-11-2024

im trying to search about it but i cant find any information about a implementation like this

Robbie · ‎09-12-2024

As I'm sure you can appreciate, both 'AI' (Or Gen AI) as well as the CMDB are huge areas and topics of conversation. Was there anything in particular you were looking to aim toward?

As per the great link below, Hanne Ramberg expertly explains "AI algorithms thrive on data, and CMDB serves as the bedrock of knowledge. It’s not just about collecting data; it's about having accurate, up-to-date information about your organization’s assets, infrastructure, and relationships. CMDB provides a centralized repository that offers AI algorithms a rich tapestry of information to draw from, empowering them to make informed decisions."

ServiceNow have a couple of offerings (and growing) links leveraging AI in this area - "Now Assist for ITOM" and "AIOps".

Check out the links to perhaps answer some of the high level questions.

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.

 Thanks, Robbie

Full link to Hanne Ramberg's analysis: https://www.linkedin.com/pulse/unleasing-power-ai-cmdb-servicenow-platform-hanne-catrin-ramberg

ServiceNow video for "Now Assist for ITOM" and "AIOps" :

https://www.youtube.com/watch?v=BHSrNafL06Q

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Dr Atul G- LNG · ‎09-11-2024

Hi @Enovella23

As of now GEN AI can be use for Case / Incident summary and much more but not in CMDB.

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Robbie · ‎09-12-2024

Hi @Enovella23,

As I'm sure you can appreciate, both 'AI' (Or Gen AI) as well as the CMDB are huge areas and topics of conversation. Was there anything in particular you were looking to aim toward?

As per the great link below, Hanne Ramberg expertly explains "AI algorithms thrive on data, and CMDB serves as the bedrock of knowledge. It’s not just about collecting data; it's about having accurate, up-to-date information about your organization’s assets, infrastructure, and relationships. CMDB provides a centralized repository that offers AI algorithms a rich tapestry of information to draw from, empowering them to make informed decisions."

ServiceNow have a couple of offerings (and growing) links leveraging AI in this area - "Now Assist for ITOM" and "AIOps".

Check out the links to perhaps answer some of the high level questions.

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.

 Thanks, Robbie

Full link to Hanne Ramberg's analysis: https://www.linkedin.com/pulse/unleasing-power-ai-cmdb-servicenow-platform-hanne-catrin-ramberg

ServiceNow video for "Now Assist for ITOM" and "AIOps" :

https://www.youtube.com/watch?v=BHSrNafL06Q

ersureshbe · ‎09-12-2024

Hi,

The maturity of Generative AI is favorable when compared to other modules in relation to the Configuration Management Database (CMDB). However, there are limited features that support AI search capabilities within the CMDB, which are aligned with your CMDB Workspace area.

Regards,
Suresh.

LinnieNow · ‎09-16-2024

You have the ability to develop custom skills that could generate content based off of your CMDB using the Now Assist Skill Kit. https://www.servicenow.com/community/now-assist-articles/now-assist-skill-kit-nask-faq/ta-p/3007953