Custom Skill created with Now Assist Skill kit is not triggered via Now Assist Panel

[Priyanka Jha1]

I have created a custom skill to summarize HR case and deployed it as a UI action as well as Now Assist Panel. The skill is working as expected in HR agent workspace using UI action. However it is not invoked in the Now Assist Panel.

Has anyone faced any such issues ?

[PaulSylo]

HI @Jayden4 / @Priyanka Jha1  - give this role to your custom skill  - sn_nowassist_admin.nsa_admin and try to see if this works on now assist panel, if it works then it is user role issue, else i would request to you to repair or upgrade the version or raise a HI case.,

[anubhavkapoor76]

@Priyanka Jha1 - Navigate to table sys_cs_context_profile_promoted_skill and create an entry for your custom skill.
Use the Generative AI Skill (name: skill_id) with your AI Agent Use case skill record.

Please let me know if that worked.

[Priyanka Jha1]

Hello @anubhavkapoor76 , By creating an entry in the sys_cs_context_profile_promoted_skill for my custom skill, I was able to see it in the Now Assist panel now. Thank you for the solution.

[Priyanka Jha1]

Hello @anubhavkapoor76  , Thank you so much for the inputs, with creating an entry in the 'sys_cs_context_profile_promoted_skill 'for my custom skill , I was able to see the skill in Now Assist panel and it i was able to use it as well.

[anubhavkapoor76]

Great! Please mark the answer correct for future readers as well.