Hi Community,
I'm in the process of setting up Now Assist in my instance non-prod instance and I've run into an issue with configuring the model providers.
What I'm trying to do:
I am navigating to Now Assist > Settings > Manage model providers to select a default LLM provider for the instance.
The Issue I'm facing:
On the Manage model providers page, I see a message stating: "Model provider policy is not set up. Please visit AI Control Tower to turn on policy and set it up for your organization." (See attached screenshot 1).
When I proceed by clicking Edit model provider, the "Default model provider" dropdown list is empty and shows "No results found". (See attached screenshot 2).
What I've Tried:
I have navigated to the AI Control Tower as suggested, but I'm not certain which specific policy needs to be configured or activated to make the providers visible.
I have confirmed that I have the admin role.
My Questions:
What are the specific steps within AI Control Tower required to activate the model provider policy and approve LLMs (like the ServiceNow models, Azure OpenAI, etc.) for use?
Is there a specific property or plugin, beyond the core Now Assist plugins, that I might be missing?
Are there any specific user roles needed (beyond admin) to correctly configure the AI Control Tower policies for this purpose?
Could this be a limitation if I am on a Personal Developer Instance (PDI)?
Any guidance, documentation links, or steps to resolve this would be greatly appreciated. Thank you in advance for your help!
