Enabling AI Search for custom table in the Virtual Agent.

[Simran Gadodiya]

Hi Everyone,

I’m currently working on the Virtual Agent and need to enable AI search functionality for a custom table along with Knowledge Articles and Catalog items.

For example, if a user types “Network issue” I want the AI search to return records from the custom table where the short description contains relevant keywords like “Network” .

Can anyone provide guidance on how to implement this?

Thank you in advance!

[ersureshbe]

Hi, Can you check in the 'Conversation Interface' > Home from left navigation pane. Please refer below diagrams for further config in your AI search.

[Simran Gadodiya]

Hello @ersureshbe 

Thanks for you response I have tried this one but it does not wprked as expected.