Get Incidents GAF data is complaining there is no any cluster

[Bhuvana Venkate]

I am working on implementing 'Analyze incident trends' agentic workflow and running into this error/message:

Get Incidents GAF data

Inputs

Output Fields : No clustered data found.

Task or prompt I am using is : Identify top 2 recurring incident issues in the last 14 days based on similar short descriptions.

Has anyone used this workflow? How to debug this issue for GAF cluster? Kindly guide.

TIA!

[BrianNuernberg]

Running into the same issue, would love to know if anyone else has found a solution. 

[rpriyadarshy]

Hi

I assume you have >500 Incidents in table for analysis.

Also GAF framework for Incident table is set. If not follow the steps as below.- https://www.servicenow.com/docs/bundle/yokohama-intelligent-experiences/page/administer/now-assist-a...

Also check table for any groups created- 

GAF record group [sn_gaf_record_group]

GAF record group detail [sn_gaf_record_group_detail]

GAF action strategy result [sn_gaf_action_strategy_result]

Try to test with a more open prompt  first then more specific - analyze incident trends

Regards

RP

[Bhuvana Venkate]

I used the steps mentioned here:

Configure Group Action Framework
https://www.servicenow.com/docs/bundle/yokohama-intelligent-experiences/page/administer/now-assist-a...

How I have the GAF - Run Offline Flow scheduled job for

Group skill: GAF ITSM grouping

Action skill : GAF ITSM action strategy

This scheduled job runs and it is creating Incident clusters but erroring at 70% where it is giving the error message : Action strategy job trigger failed.

When I load test data I am running this 'GAF - Run Offline Flow' to get uptodate clustering which works for the agentic workflow 'analyze incident trends'

Now troubleshooting the ' Action strategy job trigger failed.' error.

Anyone has seen this error? If you have troubleshooting steps or solution then please share.

[Bhuvana Venkate]

"GAF - Run Offline Flow" Job is running and populating the 2 tables:

GAF record group [sn_gaf_record_group]

GAF record group detail [sn_gaf_record_group_detail]

It is failing with the error :Action strategy job trigger failed.' and I don't see data in 

GAF action strategy result [sn_gaf_action_strategy_result]

I am not able to find the issue at this point. 

When I run this in scripts - background with my skills id
:new sn_gaf.GAFUtils().runOfflineFlow(groupSkillId + "", topicSkillId + "", actionSkillId + "");

I get errors like this :

sn_gaf (GroupCapabilityExecutorUtils): GroupCapabilityExecutorUtils: Submitting training job for pipeline with label: incident_clustering_1753468655678

sn_ti_admin (TaskIntelAdminModelLoggingHelperUtil): [1753468656141] TaskIntelAdminModelMonitoringUtil:start process (sys.scripts extended logging)

Script execution error: Script Identifier: sys_script.d953346477c241105c974a783c5a997b.script, Error Description: Cannot read property "model_status" from undefined, Script ES Level: 180

Evaluator: com.glide.script.RhinoEcmaError: Cannot read property "model_status" from undefined

   script : Line(199) column(0)

 Stack trace:

at sys_script_include.6a20bb8f77f501105c974a783c5a994c.script:199

at sys_script_include.6a20bb8f77f501105c974a783c5a994c.script:16

at sys_script.d953346477c241105c974a783c5a997b.script:2 (executeRule)

at sys_script.d953346477c241105c974a783c5a997b.script:3

at sys_script_include.a31ae1ba773302103f075cea5b5a992c.script:133 (runNaginiPipelineForGrouping)

at sys_script_include.a31ae1ba773302103f075cea5b5a992c.script:148 (execute)

at OneApiScriptEvaluator.OneApiScriptEvaluator:1

at Process Automation.66ecf09053241210aec2ddeeff7b12e2:45 (execute)

at Process Automation.66ecf09053241210aec2ddeeff7b12e2:71

at sys_script_include.4ab8bdb9771412103f075cea5b5a99b1.script:51 (runOfflineFlow)

at null.null.script:1

Has anyone encountered this error?