How do I create an AI Agent for Assignment Group prediction for Incident

[PankajS84613171]

How do I create an AI Agent for Assignment Group prediction for Incident? 
I have tried creating it using the Search Retreival Tool but nothing is working, there are no relevant information on this in the community or youtube, even the documentation is very limited, semantics are not being configured.

[Vikram Reddy]

Hi @PankajS84613171,

The Search Retrieval tool on its own is the wrong building block here. It's a RAG tool for semantic lookup, not a classifier, so it will never reliably predict a structured field like assignment group by itself. The pattern that actually works combines three pieces inside AI Agent Studio: a Predictive Intelligence classification solution trained on your resolved incidents (input: short description and description, output: assignment group), the Search Retrieval tool pointed at the incident table to surface similar resolved tickets as extra context, and a Now Assist Skill Kit skill that wraps both tools behind a decision prompt so the LLM picks a group and returns a confidence score. That skill becomes a tool on your custom agent, with an autonomous action to update the assignment group when confidence clears your threshold, and a fallback that just logs reasoning to work notes when it doesn't.

On the "semantics not configured" symptom specifically, walk through these before you touch the agent again:

• the Now Assist in Search store app is on the latest version
• a proper AI Search source exists against the incident table, not just the default KB source
• that source has actually been indexed, creation alone doesn't index it
• the search profile is published, not just saved

Miss any one of those and the retrieval tool comes back empty, which lines up with what you're describing

Thank you,
Vikram Karety
Octigo Solutions INC