Hi Everyone,
I am working on a simple Record Producer use case where I want to demonstrate Generative AI capabilities to our customer.
The Record Producer contains only three fields:
- Type of Request
- Product Recommendation (visible only when Type of Request = Product Recommendation)
- Product Summary (should auto-populate)
When the user selects Product Recommendation, they can choose a product from a reference list. Based on this selected product, I want the Product Summary field to be automatically populated using Generative AI.
The product details already exist in a separate table, and the goal is to let GenAI generate a short, meaningful summary instead of fetching data directly with GlideRecord.
Our objective is to use Now Assist Skill Kit / Generative AI to generate the summary dynamically and showcase GenAI features to the customer.
I need guidance on:
- How to design a Skill in Now Assist Skill Kit for this use case
- How to pass the selected product record as input
- How to return only the summary generated by GenAI
- How to auto-populate the Product Summary field on the Record Producer
Any suggestions, steps, or best practices would be very helpful.
Thanks in advance!
