I have created "Similarity" in "Predictive Intelligence" for KB Article recommendation base

[VaibhavP5059517]

Hey, I have created "Similarity" in Predictive Intelligence for KB Article recommendation based on the short-description and tested that it is working fine, I wanted to know that how can I apply directly to the incident table.

The task was to recommend KB Article whenever a user enters the short description in a table so that unnecessary incident creation can be reduced.

[VaibhavP5059517]

I want to implement the same as it is present OOTB, so how can I proceed with that ?

[rpriyadarshy]

@VaibhavP5059517  since you have created the solution here is how u can invoke it.

it must be invoked via UI or logic.
Use Agent Assist / Contextual Search or a Client Script + Script Include to call the Similarity API when short_description is entered.

Trigger the recommendation on short_description onChange so KBs appear before submit.
This way users see relevant KBs first, reducing unnecessary incident creation.

API you Can check in your Instance Using REST API EXPLORER..

For ur ref.

OR You Can Also use Trigger Condition and Run A Flow to Give you Desired Output.

In one of my old Assignment, we called a Similarity Solution using Flow.

Just for your ref

in ACTION You Can also look for SIMILARITY Prediction.

Regards

RP

[VaibhavP5059517 · Accepted solution]

The combination of client script and script include had worked for me.