I have created "Similarity" in "Predictive Intelligence" for KB Article recommendation base

VaibhavP5059517
Tera Contributor

4 hours ago

Hey, I have created "Similarity" in Predictive Intelligence for KB Article recommendation based on the short-description and tested that it is working fine, I wanted to know that how can I apply directly to the incident table.

The task was to recommend KB Article whenever a user enters the short description in a table so that unnecessary incident creation can be reduced.

0 Helpfuls
  • 92 Views
2 REPLIES 2

Dr Atul G- LNG
Tera Patron

3 hours ago

https://www.servicenow.com/community/itsm-forum/predictive-intelligence-similarity-solution-enable-i...

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

Tanushree Maiti
Mega Sage

2 hours ago - last edited 2 hours ago

Hi VaibhavP5059517,

Install the plugin - Predictive Intelligence for knowledge Management.  post installation you will get OOB BR on knowledge in place.

You can customize that or you can create on your own as per your requirement.

We have created our own where trigger condition we have defined. In advance script, copy/paste full script from oob one -> update your solution definition name.

Please mark this response as Helpful & accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:
0 Helpfuls