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I want to understand all the reporting change impacts that result from of migrating from NLU to LLM

SurbhiN
Tera Contributor

21 hours ago

Hello Everyone,

 

I am looking for help here I am stuck with an ask in my organization where the stakeholders want to see all the reporting change impacts that result from of migrating from NLU to LLM, how can I build metrics that will help to reflect this. Any kind of reports? or PA?

 

Kindly assist.

Thanks!

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rpriyadarshy
Giga Guru

4 hours ago

@SurbhiN 

 

DO you have LIST of Reports/KPI which is Used currently when VA is running on NLU Model.

 

In My view when you MIGRATE the VA Topics from NLU (Intent + Utterences) to LLM - Then Any report which measures KPI around INTENT PREDICTION may be Impacted.

 

But you need to First Make a LIST of Current KPIs and Report List. 

 

refer this URL for Analytics for VA on LLM- https://www.servicenow.com/docs/bundle/yokohama-conversational-interfaces/page/administer/now-assist...

 

Regards

RP

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