Hi all, I am intermittently getting some errors like the below in Now Assist and I have been trying to figure out how to access the Now Assist troubleshooting function described in the documentation. Apart from the fact that the roles indicated as re...
I need to generate resolution on virtual agent (GenAI) from past tickets. Can I do it with OOO functionalities? What would be the right way to approach it in Now Assist?
Hi, I'm posting here hoping to connect with some other companies on how you prove out the value of Now Assist prior to committing to the license cost and implementing in production. We currently have an evaluation instance (almost) ready for our us...
hi, according to the "Relevancy Cheat sheet", tags as well as Meta are indexed and should be able to be used to improve our search results/AI answers. I'm unable to find any documentation on how to use tags for this. By default tags are only visibl...
Hi, I am asking this question with regards to an opportunity in the Gen AI space. Pardon me if this question has been asked earlier and answered. Can NowAssist be referred to as an enterprise bot/bot of bots? Does it have the ability to act as a supe...
Hi Community,I am trying to create an integration of ServiceNow with my third-party application. The integration is associated with quote management in the CSM/FSM model. As ServiceNow provides a customizable product offering, I am integrating the cu...
im trying to search about it but i cant find any information about a implementation like this
Hi, We are building some Gen AI use cases and we want to use NOW LLM for that instead of a third party LLM. I can see in flow designer we have an action called "Now LLM" under Gen AI Controller, Can we use that for same purpose?How do we use it? Plea...
How can we use generative AI to summarize the document and images for the incident ?
Hi,My PDI dev255061 was completely offline in several days. Can you help me to make my PDI (dev255061) online again. Thank you.
After activating the skills for 'Now Assist for Creators,' the features are not working. What could be the issue behind this? Can someone please guide me through it?
Hello everyone,I am currently trying to generate a Category-Task report in service-now and I have reached the step Configure (see attached). I want to have a column including the customer name of the request, but I fail to find it in the "Choose colu...
The labs will not load when I'm trying to complete them. They automatically mark complete and I can't open them. Any advice on how to fix this?
I am hoping this is an active area. We are working on exploring Now Assist. I need to prepare the Topics for this and understand Now Assist uses the Topic Description.The question is, How descriptive do I need to be in the Description?Example, I have...
