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Incidents where Now Assist Incident Summarization skill was used

ayman_h
Kilo Sage

Hi,

Is there a way to list out the Incidents where the Incident Summarization was applied? I can see in the GenAI logs table and the Incident table there isn't obvious. Anyone know of a way this can be achieved?

Regards,

Ayman

1 ACCEPTED SOLUTION

anubhavkapoor76
ServiceNow Employee
ServiceNow Employee

@ayman_h - If you are viewing gen ai log table then look at columns "definition","metadata document" and "metadata documents" to derive your report.

 

Also look at Now Assist Analytics - Skills performance.

 

 

 

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1 REPLY 1

anubhavkapoor76
ServiceNow Employee
ServiceNow Employee

@ayman_h - If you are viewing gen ai log table then look at columns "definition","metadata document" and "metadata documents" to derive your report.

 

Also look at Now Assist Analytics - Skills performance.