Issue in agents testing in AI agent Studio

adhirshtajanani
Tera Contributor

‎03-25-2025 06:32 AM

Hi,

I am getting this error for all the OOB agents and use case testing in AI Agent Studio "Sorry, there was a problem on my side trying to complete this request. Try asking again later."

 

This happens for both custom and all OOB agents testing. Need some assistance on this.

 

adhirshtajanani_1-1742909133672.png

 

 

Thanks!

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24 REPLIES 24

Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-25-2025 06:44 AM

I was going through the AI agent training, and based on my knowledge, there are two ways to proceed:

  1. Attempt to repair the AI agent plug-in 

  2. Log a new support case

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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warren_chan
ServiceNow Employee
ServiceNow Employee

‎03-28-2025 11:26 PM

This error could be for a number of reasons. If you have "maint" role access to your instance, try checking your Generative AI Log [sys_generative_ai_log] table for clues. You will usually have some error in there, generic or specific.

 

I would suggest checking first to see if your Now Assist Panel is working correctly. If Now Assist Panel is not working at all, or has the same error, then try to get that sorted out before returning to the AI Agent Studio. Now Support should be able to help with general Now Assist connectivity issues.

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PaulSylo
Tera Sage
Tera Sage
In response to warren_chan

‎03-30-2025 09:24 AM

Check for the required role ! I am getting same error but it go resolved automatically ! But I changed role, immediately I don’t see any changes but it got resolved 

Regards,
PaulSylo

Kindly mark "helpful", if this helps, or Mark as "Accepted " if it solves your issues !
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RavishankarN
Tera Contributor
In response to PaulSylo

‎04-01-2025 12:39 AM

Hi Paul, are you talking about sn_aia_admin role? Please confirm us the necessary roles.

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