Issue when using NowAssist Panel

Rizwan Shaikh
Mega Guru

Hi All,

 

I have been facing an issue when using NowAssist Panel. It returns error as in screenshot below. 

RizwanShaikh_0-1753871228192.png

 

I have checked the the Gen AI Log Metadata table I can see the following error

RizwanShaikh_1-1753871366490.png

 

The point is I have not configured Azure OpenAI Provider because the intention is just to use NowLLM. Not sure  why that capability is pointing to AzureOpen AI .

Also, the capability falls under "NowAssist in AI search" application. So I have  repaired the "NowAssist in AI Search" plugin but it didn't fixed the issue.

RizwanShaikh_2-1753871568973.png

 

Can anyone please assist?

 

Thanks! 

1 ACCEPTED SOLUTION

Thanks @anubhavkapoor76 for your response.
We created a Hi Case and they fixed it by repairing the plugin "sn_azure_openai".
image.png
 

View solution in original post

5 REPLIES 5

Rizwan Shaikh
Mega Guru

@anubhavkapoor76 please advise

Arturo4
Mega Guru

think it's time to open a HI case for this.

anubhavkapoor76
ServiceNow Employee
ServiceNow Employee

@Rizwan Shaikh - Sorry have been out on PTO.

Please try to repair the plugin "Now Assist Skill Discovery and Execution" 

Please close the thread once the solution works!


Thanks @anubhavkapoor76 for your response.
We created a Hi Case and they fixed it by repairing the plugin "sn_azure_openai".
image.png