We're reclaiming inactive PDIs to keep them available for active builders. Learn what's changing, who's affected, and how to protect your work. Read More

Knowledge center

Juhi Chawla2
Tera Contributor

‎02-17-2026 01:33 AM

Hi All, 

 

I am not getting the source as "incident" in the articles . It says "No record found" . Can anyone help me to add the source here as incident .

JuhiChawla2_0-1771320765126.png

 

0 Helpfuls
  • 335 Views
1 REPLY 1

SohamTipnis
Mega Sage

‎02-17-2026 01:36 AM

Hi @Juhi Chawla2 ,

 

Try to search as "Incident" rather than "incident number"; the record may not be available.

You can refer to the article below:

 

https://www.servicenow.com/docs/r/servicenow-platform/knowledge-center.html

 

If you find my answer useful, please mark it as Helpful and Correct ‌😊


Regards,
Soham Tipnis
ServiceNow Developer ||  Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10

0 Helpfuls