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Monitoring and Termination of long-running jobs of Now Assist

Rahul_Dhir0047
Tera Expert

2 hours ago

Hi everyone,

I’m using the Document Extraction skill (part of the “Platform” skill set) in Now Assist. I have observed that when we run extraction on a batch of multiple documents (e.g. 7–10 docs), the performance of our instance degrades significantly, and sometimes the extraction even fails.

I’m looking for answers to the following:

  1. Is there any out-of-the-box table, workspace or admin console in ServiceNow where I can see all “currently running” Now Assist skills (in particular document extraction jobs)?

  2. If there is such a view, can I — as administrator — terminate / cancel an ongoing slow or stuck extraction process?

  3. If there is no such view, does anyone recommend a workaround (logging, custom dashboard, background-job monitor, etc.) to track and control active extractions — to avoid performance impact?

I’ve checked the standard Now Assist dashboards (skills list, usage analytics) but I couldn’t find anything that shows live job status or running tasks. I’d appreciate any pointers, experiences, or best-practice suggestions.

Thanks in advance!

 

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rpriyadarshy
Giga Guru

2 hours ago

@Rahul_Dhir0047 i assume you must have explored these tables for some detailed LOGS- sys_gen_ai_log_metadata

sys_generative_ai_log table, which typically requires ServiceNow internal (Maint) access which can be requested from Servicenow Support.

 

I don't see any UI/Central Interface which shows all LLM Calls in real time.

 

Another aspect I can think of Running Diagnostics on Now Assist (Doc Extraction) Skill Using NASK and detailed its execution and Performance.

 

Regards

RP

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