Needed the content inside the documents from the SharePoint online external content connector

[kaustubhdub]

Hi everyone,

Was working on this POC and was not able to fetch the content inside Docx document in the external SharePoint connector, the docx was there on the SharePoint and the same was visible in the ServiceNow but it only provides link and i can't seem to get the content inside the documents.

Regards

Kaustubh Dubey

[simonecance]

I am experiencing the same issue. In my case as well, the external SharePoint connector only returns links to the documents, but not the actual content within the DOCX files. Although the documents are present in SharePoint and are correctly visible in ServiceNow, only the document URLs are reported and the internal content is not accessible or indexed.

Please let me know if anyone has identified a workaround or configuration change that allows the retrieval of the document content rather than just the links.