Now assist agent action failed from Agent panel

[User687957]

Dear all,

I am facing a wierd issue in Now assist panel.

When I start it I get the following :

What ever we select from the button Action we get the following error message return in the chat window :
"Sorry, there was a problem on my side trying to complete this request. Try asking again later."
Any idea why it does not work directly ? even if skills are activated ?

Note that in an other hand if I ask directly to the Agent  "Please summarize the current incident record" then it works. Does those button comes from Virtual Agent config instead of Skills ?

Thanks for clarification
regards

[rpriyadarshy]

when you Press the Buttons in VA - then check the backend Logs if its getting called or Not?

It Seems that LLM Calls are not happening for these Skills. Also in VA Generate KB from where the record Context is coming. I dont see in VA chat.

Is none of the Buttons not working then issues is in VA Configuration.

is this ur Org Lab or this Now Learning Course Lab?

Regards

RP

[User687957]

Hello @rpriyadarshy this is our own demo lab which has been recently patch to zurich patch 7

[Naveen20]

Yes, those buttons come from Prompt Recommendations (sys_cs_prompt_recommendation table), and many of them route through Virtual Agent Topics, not directly through Skills.

That's why typing naturally works (routes to the activated Skill via NLU) but clicking the button fails (routes through a misconfigured or unpublished VA Topic).

Fix: Check sys_cs_prompt_recommendation records, see what each button is mapped to, and ensure the target VA Topic is published and functional — or remap them to point directly to the correct Skills.

[User687957]

Hello @Naveen20 , I could not find the table "sys_cs_prompt_recommendation"