Now Assist for custom app?

Kristin J
Mega Sage

‎10-09-2024 01:11 PM

Hello!

 

I know this area is rapidly developing (understatement) but I am wondering whether there is/will be a capability to add Now Assist to custom roles/record types for the agents who work with them? 

 

Just curious!

 

Kristin

 

 

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Simon Hendery
Mega Patron
Mega Patron

‎10-09-2024 01:39 PM

Hi @Kristin J 

 

For agents using ServiceNow, access to Now Assist functionality is granted through the assignment of roles, e.g. the now.assist.user role.

 

So if there is Now Assist functionality that's applicable to a particular custom record type, for example, the agent will have access to that functionality if they have the appropriate role.

 

Does that answer your query? If not let me know.

 

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Rahul Priyadars
Giga Sage
Giga Sage

‎10-13-2024 08:25 PM

Hi Kristin J

 

If i understood Correctly - You Are Looking for NOW ASSIST Features (Summarize, Sentiment Analysis , Resolution notes etc etc) in any of your CUSTOM APPLICATIONS.

I do not see much mentioning of GEN AI features Consumption in custom Apps. You can try with NOW ASSIST PANEL - https://docs.servicenow.com/bundle/vancouver-intelligent-experiences/page/administer/now-assist-plat...

 

Also i can think of BYOLLM (https://docs.servicenow.com/bundle/xanadu-intelligent-experiences/page/administer/generative-ai-cont...) or NASK kit (https://www.servicenow.com/community/now-assist-articles/now-assist-skill-kit-nask-faq/ta-p/3007953) can support some skills development for your Custom Apps.

 

Regards

RP

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