Resolved! Can we customize Now Assist Panel welcome message
Can we customize Now Assist Panel welcome message like adding a new AI disclaimer or some other message.
Forum Posts
SoftPin not working
Dear all,I setup a twillio configuration for Voice Agent interaction.For that I setup assistant provider in Assistant designer and from Auth mode I set SotPin.When I dial to the provider number and prompt for SoftPin, it says it is not correct and I ...
AI Search Genius Results not displaying instantly in widget (Zurich)
Hi ,I have configured AI search Assist which adds "AI Search Genius Results" widget to a record producer field. The results are only displayed when I click on a blank space after entering the search input. Ideally, I want the results to appear instan...
Resolved! How to configure Sensitive Topics / Filters for Now Assist in Virtual Agent (NAVA) without HRSD
OverviewThis article outlines how to configure Sensitive Topic filtering within Now Assist for Virtual Agent (NAVA) for use cases where HRSD is not implemented. This enables governance over AI-generated responses using Now Assist / GenAI filtering ca...
Now Assist AI agent is not working.
Hi team,AI Agent is getting stuck at the very first step, so we repaired the following plugins:sn_aiasn_csm_gen_aiAfter repairing, only the first tool runs and the flow ends immediately—none of the remaining tools are executed.We then attempted to up...
AI Agent Use Cases not available in Now Assist Panel
Hi. Hope you can help me. I am building AI agents using the new Agent Studio. All fine during testing, but I cannot get them to work from Now Assist Panel. Whenever I open the Panel and try to ask it to do something that has a Use Case, I get "Hmm, I...
Resolved! Identify Duplicate Articles Skill - Not generating any data
We have installed the latest version of the Now Assist tools, and a new skill has been added for identifying duplicate knowledge articles. We have followed the documentation to configure and enable it, but no data has been generated. I have changed t...
How to find AI agent updated history
Hi, I have created a agentic workflow for HRSD for benefits where we can update a medical policy for an employee.After the flow runs we can see the flow work well and field is updated but in the history we are unable to recognize who updated it. It s...
Why there are many OOTB Agentic workflows with SINGLE AI agent in it? How is it called as Agentic?
There are many OOTB Agentic workflows with a SINGLE AI agent in it? How is it Agentic? As per Agentic concept,“Agentic AI is an Autonomous AI system which plans, reasons and orchestrates "multiple AI agents" to achieve a goal with minimal human inter...
Assistant designer caller identification primary method selection list is empty
Dear all,I am setting up a twilio integration voice agent with Servicenow and comes to a wierds point where I could not find any doc which explain.In my Assistant designer I have created authentication based on article below :https://www.servicenow.c...
ServiceNown stream end immediatly after a call through Twilio
Dear all,I have a wierd issue when trying to integrate Twilio with servicenow.I go through all the docs for configuring assistant and authentication as belowWhen I dial the Trial twilio number, there is the trial message hangs up immediatly.When I ch...
automonous workforce for itsm
Hi Team, Can anyone help me please, how can we start to implement the autonomous workforce for l1 agents.
Resolved! Ressource for implementing Voice call to Ai Agent for incident creation
Dear all,We need to test a customer case where quite many incident gets created manually form a customers call which is not so productive at the end and agent spend quite many times for that.I need to study a small POC where from a voice call, I need...
AI Search: How to open catalog item link from the AI Search Summary in the portal in a separate tab?
Hi Everyone,I’m working with AI Search in the ServiceNow Service Portal, and I’m having trouble with how catalog item links behave when they appear inside the AI Search Summary section.When the AI Search response includes a catalog item or record pro...
Implemeting custom model - Custom LLM Transformer
Dear all,I am trying to investigate the way to integrate a custom model in Service Now by following steps define in AI Academy.The first steps of configuration for connection provider are quite simple and logic I would say.Questions comes from the po...
