Skills are not visible while doing setup now assist in virtual agent

devarshk
Tera Contributor

‎10-10-2024 12:10 AM

Hi Everyone ,

 

Please help me with the below issue which i am facing from few days back.

I was setting up the Now Assist for the virtual agent.

I did the activation of skills. Then started the set up now assist form Virtual agent.

But, I am facing the blow issue.

step 1. 

devarshk_0-1728542034344.png

step 2.

devarshk_1-1728542056828.png

Issue: step 3. Here skills are not visible. 

devarshk_2-1728542374474.png

 

issue: step 4. Here profile list and continue button is not visible

devarshk_3-1728542498242.png

 

Please help me with this to resolve this issue.

 

 

 

 

 

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2 REPLIES 2

ersureshbe
Giga Sage
Giga Sage

‎10-11-2024 04:50 AM

 

Hello,

Could you please verify the following items?

1. The user possesses an ITIL role.

2. Are there any skills configured in the user account?

Kindly conduct this validation and proceed with the necessary steps for that user.

 

r steps with that user?

Regards,
Suresh.
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Rahul Priyadars
Giga Sage
Giga Sage

‎10-13-2024 08:12 PM

It May be the Case of Missing Plugins . Please Make Sure All Needed Plugins are Installed

 

Please refer This Service Now KB for more Details-

 

 Unable to enable Now Assist skills for Virtual Agent - Support and Troubleshooting (servicenow.com)

 

Regards

RP

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