Now Assist in AI search

[Ramkumar Thanga]

Hi, 

Is there a way to retrieve search transactions in Now Assist AI Search within ServiceNow? For example, the search phrase used, the corresponding Genius result, the user who performed the search, timestamps, and so on.

Thanks!

Ramkumar

#NowAssist #AISearch #GeniusResults

[Bhuvan]

@Ramkumar Thanga 

Check if below knowledge articles help,

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2261115

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0789983

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[rpriyadarshy]

HI Ram 

You can do by digging into Logs. 

Here are the Steps

(1) Open AI Search--> AI Search Logs->ALL

(2) Fetch the SYS_ID of User Whose search String you want to Capture.

Fire the Search on Above Logs 

Below Screen shot will help you for reference

Here is the Output of Above Search

https://YOURINSTANCE/syslog_list.do?
sysparm_query=messageLIKEUSRSSYSTD
%5Esys_created_onONToday@javascript:gs.beginningOfToday()@javascript:gs.endOfToday()&sysparm_first_row=1&sysparm_view=

Just replace the Values in BOLD with your Values you will get it.

Hope This Helps

Regards

RP