Now Assist in Virtual Agent not working

MarkM1172412930 · 5 hours ago

I converted a topic from our NLU to use LLM. It was published. I can test it fine and it works. But if I try using topic discovery it just keeps giving me the message saying sorry there was a problem on my side. Any ideas?

Here is the description of the topic I converted if that helps. I did deactivate the OOB one and copied the description. Also of note I promoted this and I can click on it in the virtual agent and it runs fine. I just can't type anything in the chat to get it to run.

Dr Atul G- LNG · 4 hours ago

Hi @MarkM1172412930 https://www.servicenow.com/community/now-assist-forum/now-assist-virtual-agent-not-working/m-p/32145...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2534946

https://www.servicenow.com/community/virtual-agent-forum/now-assist-virtual-agent-is-not-working/m-p...

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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MarkM1172412930 · 3 hours ago

The repair did not help.

Dr Atul G- LNG · 2 hours ago

Log a case mate to support team.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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