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[Nenad Berbatovi]

Hi, 

I activated Article Optimization recommendations in my test instance. 

But, I do not have Article Optimization icon in my side bar, as shown and explained in Review and optimize articles with Article Optimization • Yokohama ServiceNow AI Platform Capabilitie...

Should it be configured via UI Builder? Otherwise? 

Best regards,

Nenad

[yashkamde]

Hello @Nenad Berbatovi ,

Could you refresh the instance cache and let me know how it goes?

https://<instance_name>.service-now.com/cache.do

Also refer this :

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2802447 

If my response helped mark as helpful and accept the solution.