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Now Assist Topics are not discoverable in now-assist virtual agent

Romi Kumari
Tera Expert

‎05-20-2025 03:32 AM

Hi Team,

 

I tried to create one LLM topic (same topic which is provided in "Now Assist in Virtual Agent Overview" video) in virtual agent designer. 

 

Screenshot 2025-05-20 at 3.55.12 PM.png

 Although, when I test this topic independently in virtual agent designer console its working fine.

 

Screenshot 2025-05-20 at 3.56.53 PM.png

 But when I try to provide the similar prompt through now-assist in virtual agent in service portal. It is unable to discover the topic. Below is the screenshot for the same.

 

Screenshot 2025-05-20 at 3.58.47 PM.png

 

In the instance "Now Assist in Virtual Agent is turned on". Also, Now Assist Topic skill is enabled.

Screenshot 2025-05-20 at 3.59.56 PM.png

 

Please help me out with this issue.

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3 REPLIES 3

anubhavkapoor76
ServiceNow Employee
ServiceNow Employee

‎05-20-2025 04:27 AM

@Romi Kumari - Check this article if it resolves your issue: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0784304

 

Cheers!!
Anu

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Romi Kumari
Tera Expert
In response to anubhavkapoor76

‎05-20-2025 07:11 AM

Hi Anubhav

 

I checked this but all the settings are as expected.

 

Screenshot 2025-05-20 at 7.40.29 PM.png

 

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ChandanKuma
Tera Contributor

‎06-17-2025 09:14 AM

@Romi Kumari  were you able to find the solution of this issue ?

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