Now Assist Usage

[SandeepArora]

Would appreciate any help with detailed scenarios of effectively utilizing "Now Assist" AI agents with ITSM PRO running for the company. Need to drive productivity, reduce manual efforts, etc. 

[GlideFather · Accepted solution]

Hi @SandeepArora,

there's an OOTB dashboard in the Now Assist Admin, have you checked that?

It has insights and details about how the Now Assist is used, perhaps it can have some answers for oyu.

[SohamTipnis · Accepted solution]

Hi @SandeepArora,

You can refer to this article; this may help you:

https://www.servicenow.com/community/virtual-agent-forum/now-assist-for-itsm-transforming-it-with-ge...

Let me know if this helps!!😉

If you find my answer useful, please mark it as Helpful and Correct. ‌‌‌‌😊

Regards,
Soham Tipnis
ServiceNow Developer || Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10

[GlideFather · Accepted solution]

Hi @SandeepArora,

there's an OOTB dashboard in the Now Assist Admin, have you checked that?

It has insights and details about how the Now Assist is used, perhaps it can have some answers for oyu.

[GlideFather · Accepted solution]

@SandeepArora 

navigate to Now Assist Admin > Performance >Usage Summary / Adoption

(or go to: https://yourinstance.service-now.com/now/now-assist-admin/usage-and-adoption )

There are these OOTB reports that can be further filtered by Date (e.g. Last 3 months), Channels (In product, NA Panel, NA Virtual Agent) or Products (ITSM, CSM, HRSD ..... depends on what you have activated)

 

 

[SohamTipnis · Accepted solution]

Hi @SandeepArora,

You can refer to this article; this may help you:

https://www.servicenow.com/community/virtual-agent-forum/now-assist-for-itsm-transforming-it-with-ge...

Let me know if this helps!!😉

If you find my answer useful, please mark it as Helpful and Correct. ‌‌‌‌😊

Regards,
Soham Tipnis
ServiceNow Developer || Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10