NowAssist Incident Summarization Erroring Out

nkarunakar13092
Tera Contributor

4 hours ago

We activated oob Incident Summarization skill. Summary is erroring out and the behavior is inconsistent. Already followed this support article https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1700568 to repair these plugins sn_uxc_gen_ai and sn_generative_ai. The issue still persists. What are the possible reasons for this error and is there any resolution? 

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Dr Atul G- LNG
Tera Patron

4 hours ago

Log a case mate, as it is ootb and you already followed the KB.

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nkarunakar13092
Tera Contributor

4 hours ago

@Dr Atul G- LNG  already have a case with ServiceNow. They are yet to find the root cause and I'm trying to gather as much as information I can. 

Vamsi_Krishna07
Tera Contributor

4 hours ago

Check the logs in this table sys_generative_ai_log.LIST and see what's happening! Here you can see the metadata like Prompt, response etc.

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