Request catalog item (LLM) with no variables

TJ29 · ‎01-26-2026

When using Now Assist to request a catalog item that does not have any variables, is there a way where we can force submission?
We should not be being prompted with the 'Seems like there was no question defined on item.' and 'What would you like to do?' questions. I would have expected it to honour that there are no variables and the catalog item is set to no attachments.

Dr Atul G- LNG · ‎01-26-2026

Hi @TJ29

Something i answered earlier

https://www.servicenow.com/community/developer-forum/virtual-agent-catalog-item-without-variables-sh...

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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TJ29 · ‎01-27-2026

Hi @Dr Atul G- LNG - appreciate your response, thanks!

I was hoping there would be a OOTB method to this rather than modifying the topic, doesn't feel like much of an ask!

Dr Atul G- LNG · ‎01-27-2026

@TJ29 No, we have implemented only the solution mentioned above. I shared it as the recommended approach.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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