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Request Classification AI Agent - Which Skill To Use?

AlpUtkuM
Mega Sage

Hi all,

 

I have a requirement to check historical RITMs (for a specific catalog Item) and determine If It's enhancement request and set the state accordingly. I am planning to create AI Agent but I am not sure which skill(s) to be used to work with AI Agent.

 

Thanks for the reply in advance.

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