Send survey in now assist virtual agent after any interaction with virtual agent

[Rahul3211746984]

Hi Folks,

I have a requirement where I need to send the survey on Now Assist Virtual Agent after any interaction is done on virtual agent. User should be able to take the survey from within the virtual agent. Can anyone help me if that is achievable via OOB settings or some customizations?

Thank you in advance!

[User270223]

Hi @Rahul3211746984 ,

Did you get a solution for this, we have similar requirment.

[qprinsloo]

This requires two things. First, your VA needs to be setup for surveys and then second, you need to adjust the 'com.glide.cs.survey.probability' sys_property to whatever threshold you'd like to present surveys. If on 100% of interactions, set this property value to 1. In our case, its set to 0.25 since we present a survey on every 4th VA interaction or (25% the time). 

Depending if you are using an NLU or NA VA the linkage will be slightly different. See Mark's answer for NLU linkage here - https://www.servicenow.com/community/developer-forum/virtual-agent-post-chat-survey/m-p/1768867

If using a NA VA, link it using the same survey mentioned above in the Conversational Interfaces option under 'Chat experiences' (advanced).

[Kevin Paterson]

Did you ever get a resolution to this.  We have exactly the same issue how will the survey actually trigger when the conversation never ends?

We used to use NLU Virtual Agent and the survey triggered with no issues as the conversation ends.

We now use Now Assist Virtual Agent the conversation stays active and never reaches a point to trigger a survey.