Service Now Knowledge Module Integration with External KB Sources Like Share Point or Other Sourc

[Rahul Priyadars]

My Question Here is on Now Assist AI Search - I understand Now Assist Ai Search Uses RAG concept behind the scene to Augment the Response and here Data is Coming from Published Knowledge Articles. 

Now Assume my Knowledge Module is Integrated with External Sources (Share Point, Other Docs etc) - Does Now Assist AI Search Consider Content from External Sources also while Generating the Response ?

Thanks in Adveance

Regards

RP

[Rahul Priyadars]

I got the Partial Answer but eager to know all external Sources for Xanadu Release.

• Now Assist AI Search- As of the Washington June ‘24 release, SharePoint federated search is supported. In the future (Q4 ’24), Confluence will also be supported. 

Regards

RP

[Rahul Priyadars]

Any one from Service Now Can help me here with more details around my query?

Regards

RP

[Rahul Priyadars]

Seems Answer is here - Bring external KBs into Service Now , Index it and then Now Assist Search will pick it up

https://www.servicenow.com/community/intelligence-ml-articles/external-content-in-ai-search/ta-p/230...

Regards

RP

[PaulSylo]

@Rahul Priyadars  - for your initial question, Yes, Now Assist AI Search can consider content from external sources, such as SharePoint or other documents, while generating responses. This is because Now Assist AI uses a Retrieval Augmented Generation (RAG) approach, which allows it to retrieve relevant information from various sources and incorporate it into its responses.